FREQUENTLY ASKED QUESTIONS
Order FAQ
Apologies for the inconvenience caused by the issue with your order. Kindly send us photos of the damaged product and your invoice to sales@officialmuhamed.com. We will gladly assist you in resolving the matter promptly.
To request an order cancellation, kindly send an email to sales@officialmuhamed.com with the subject line “URGENT PLEASE CANCEL.” While we strive to be accommodating with cancellations, please note that we cannot guarantee cancellation of your order. Therefore, it is crucial to inform us at your earliest convenience.
Kindly be aware that you cannot cancel an order independently using your account. To request a cancellation, please reach out to one of our customer support specialists.
Firstly, Thank You For Your Order.
You have several options when it comes to finding your order!
1) Regardless of whether you placed your order as a guest or have an account with us, you will receive an order confirmation via email. This confirmation will be sent to the email address you provided during the ordering process. As soon as your package is shipped, you will receive a tracking email that includes your tracking number. To ensure you don’t miss any important emails, please remember to check your junk or spam folder.
Kindly be aware that our processing time is typically 24-48 hours. During busy periods, it may take up to 2-3 days. Rest assured, we strive to ship your order promptly as we understand your enthusiasm for CBD!
2) If You Have An Account With Us – You Can Also Track Your Order In The Dashboard.
If For Any Reason You Have Not Received Your Order Confirmation Or Tracking And It Is Past Our 48 Hour Processing Time – Please Contact Our Customer Service Specialists At Sales@officialmuhamed.com With Your Order Number And We Are More Than Happy To Get You An Updated Status!
Shipping FAQ
We do ship to domestic military bases (within the 50 United States) We need the address formatted in the proper military format for USPS.
Official Muha Meds accept payment methods like Bank transfer, Zelle, CashApp, Google pay, Apple pay, and Bitcoin. We handle all orders and payments confidently in order to secure our client. Thanks
Unfortunately, after an order has been processed, we are unable to make changes to it. We do this to avoid any higher percentage of errors in the Fulfillment Process, as we strive to provide the highest quality service for our customers. We appreciate your understanding.
Please note that you are not able to cancel an order on your own through your account – in order to request that an order be canceled, you must contact one of our customer support specialists.
We do not offer expedited or rush shipping at this time, our apologies. Our Priority Option usually takes between 1-3 days. As we continue to grow, we hope to be able to expand the shipping options we can offer.
We do offer international shipping. We also ship to Guam, Puerto Rico or the US Virgin Islands. We ship to all locations around the world, contact us to arrange your shipping order today.
Generally, all packages are shipped out via USPS within 24 hours after payment has processed.
We work normal business hours M-F.
Our Policy States to allow 24-48 hours for fulfillment which is in place to give us time to process all orders during periods of higher volume. Please note that if you order on a Friday, the order will typically not ship until the following Monday. For quicker shipping, we recommend ordering towards the beginning of the work week!
We have two different shipping methods. Please note that the shipping estimate is after your package leaves our warehouse.
1: First Class Shipping (3-5 Days)
2: Priority Shipping (2-3 Days)
All Free Shipping is First Class 3-5 Days. If you qualify for free shipping but want your product faster, you can add priority option which upgrades your shipping speed to 2-3 Days.
Once your package has shipped you will receive your USPS tracking number via the email associated with your order. Please also note that your shipping time estimate (2-3 or 3-5 Days) begins after your order has shipped out of our offices.
CBD FAQ
CBD, also referred to as cannabidiol, is a natural compound derived from cannabis or agricultural hemp. It possesses various advantages for both human and animal well-being and can influence numerous biological processes through the endocannabinoid system.
If you’re interested in learning more, we’re pleased to offer a signed legal opinion regarding the exemption of products made from agricultural hemp. These products, which have a dry weight THC content of less than 0.3%, are not considered unlawful for distribution under the Federal Controlled Substances Act.
Due to DSHEA guidelines, we are not allowed to state conditions CBD may affect. We encourage you to do your own research, consult doctors, and yes PubMed.gov as a resource for articles coming out in real-time. More research is being done to provide structure/ function claims associated with taking CBD. We encourage you to talk to your doctor first before starting any new nutritional and dietary supplement regimen.
No! CBD is a phytocannabinoid that it is a non-psychotoxic and has a remarkable safety profile.
Agricultural hemp has tall, bamboo-like, thick stocks, very thin leaves, and little to no flowers. Defined as a cannabis plant containing less than 0.3% THC, hemp is grown mainly to make textiles, food & oils, and does not get you “high”.
Growing agricultural hemp has fewer restrictions than marijuana, which allows being grown in larger scales and outdoors. Marijuana plants tend to be shorter plants and are grown for their flowers. The THC content is higher in these plants and is mainly used recreationally, however, some states have legislation in place to allow marijuana for medical use with a recommendation from a doctor. Because of the restrictions regarding marijuana, growing these plants can be extremely difficult and leave an enormous carbon footprint, depending on the growing practices.
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